Return Policy

Return & Refund Policy

Handmade & Made-to-Order Items

At Sweet Pumpkin Designs VA, every item is made to order with great care. Because of this, returns and exchanges are not accepted on custom, personalized, or made-to-order items once production has begun.

Defective or Damaged Items

We want you to be completely satisfied with your purchase.
If your item arrives damaged or defective, please contact us at sweetpumpkindesigns1@gmail.com within 7 days of delivery.

Please include:

  • Your order number

  • A clear photo of the issue

  • A brief explanation of the problem

If the issue is determined to be our error, we will issue a replacement or refund. In some cases, we may request the original item be returned before processing.

Returns on Non-Personalized Items

Eligible non-personalized items may be returned within 7 days of delivery.

To be eligible, items must be:

  • Unworn

  • Unwashed

  • Unused

  • In original condition

A 20% restocking fee will be automatically deducted from your refund to cover packaging, handling, and inventory processing.
Shipping fees are non-refundable.

Final Sale Items

The following items cannot be returned or cancelled:

  • Custom items

  • Personalized items

  • Made-to-order products once production has started

Questions?

If you have any concerns about your order, please reach out to us at:
sweetpumpkindesigns1@gmail.com